Meftihe Wallet – Privacy Policy

This Privacy Policy explains how Meftihe Wallet (“Meftihe,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects your personal information when you use our mobile wallet and related services. By registering for and using Meftihe Wallet, you consent to the practices described in this Policy.

1. Information We Collect

We may collect the following categories of information:

• Personal Identification Data
  • Full name, date of birth, gender, nationality, and identification documents (such as national ID, passport, or driver’s license).
• Contact Information
  • Phone number, email address, residential address, and next of kin details.
• Financial and Transaction Data
  • Bank account numbers, linked cards, wallet balances, payment history, and transaction details.
• Device and Technical Data
  • Device identifiers (IMEI, SIM card information), IP address, operating system, and geolocation data.
• Biometric or Authentication Data
  • PIN codes, passwords, security questions, and, where enabled, fingerprint or facial recognition.
• Communication Data
  • Records of your interactions with our customer support, emails, chat messages, or complaints.

2. How We Use Your Information

Your information will be used for the following purposes:

• Service Delivery – To register, verify, and maintain your account and to process your wallet transactions.
• Regulatory Compliance – To fulfill obligations under financial, anti-money laundering (AML), counter-terrorism financing (CTF), tax, and data protection laws.
• Fraud Prevention & Risk Management – To detect, investigate, and prevent unauthorized or illegal activity.
• Customer Support – To respond to inquiries, resolve disputes, and improve service quality.
• Product Improvement & Analytics – To enhance user experience, develop new features, and conduct usage analysis.
• Marketing & Communication – To send service updates, promotional offers, or important policy notices (subject to your opt-in consent where required).

3. Sharing of Information

We may share your personal data only under the following circumstances:

• With Regulators & Authorities – When required by law, court orders, or directives of the National Bank of Ethiopia or other competent bodies.
• With Financial Partners – Banks, payment processors, and licensed financial institutions necessary for settlement and transaction processing.
• With Service Providers – Technology partners, fraud monitoring services, or KYC verification providers who act on our behalf under strict confidentiality.
• In Corporate Transactions – Such as mergers, acquisitions, or restructuring, subject to applicable law.
• With Your Consent – For marketing, research, or other purposes beyond core service delivery.

4. Data Retention

• We will retain your personal data only as long as necessary to provide services, meet regulatory requirements, and resolve disputes.
• Regulatory and AML/CTF laws may require us to keep transaction and identification records for a minimum of 7 years after account closure.
• Once the retention period expires, your data will be securely deleted, anonymized, or archived in compliance with Ethiopian law.

5. Data Security

We employ strict security measures to safeguard your personal information, including:

• Encryption of data in transit and at rest.
• Multi-factor authentication for wallet access.
• Role-based access control for internal staff handling personal data.
• Regular system monitoring for fraud and intrusion detection.

6. Your Rights

You have the following rights under the Ethiopian Data Protection Proclamation No. 1321/2024 and related regulations:

• Right to Access – To request a copy of your personal data we hold.
• Right to Rectification – To correct inaccurate or incomplete information.
• Right to Erasure – To request deletion of your data, subject to regulatory record-keeping obligations.
• Right to Restrict Processing – To limit how we use your data in certain cases.
• Right to Object – To object to direct marketing or certain processing activities.
• Right to Data Portability – To request transfer of your data to another service provider.

7. Children’s Privacy

Meftihe Wallet services are intended only for individuals 18 years and older. We do not knowingly collect data from children. If we discover that a minor has provided personal information, we will delete it promptly.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Users will be notified of material changes via in-app alerts, email, or SMS. Continued use of Meftihe Wallet after changes take effect constitutes acceptance.

9. Contact Us